Providing Effective Long-Term Customer Support for WordPress Users

Providing Effective Long-Term Customer Support for WordPress Users

Supporting your community of users isn’t the sexiest topic this week at WordPress Camp NYC, but providing great support can make or break your business. Mason James supports WordPress plugin users at WPMU Dev and runs WP Valet supporting individual WordPress...
Marissa Mayer on Creativity From Constraints

Marissa Mayer on Creativity From Constraints

  Marissa Mayer (VP of Google Local/Maps/Localization) spoke at the MIT Sloan’s Women in Management Conference today. Known for being the first female engineer hired by Google in 1999, she spoke about how challenges at Google has shaped the advice she gives...
New Trend: Video Holiday Cards – Bergdorf Goodman Goes to the Dogs

New Trend: Video Holiday Cards – Bergdorf Goodman Goes to the Dogs

I received more video holiday cards than physical cards from businesses this year for the first time. Whether your business is trying to save trees or just preparing for the Postal Service to go out of business, a video holiday card might be right for you. Tips For...
Customer Surveying for Apple Specialists

Customer Surveying for Apple Specialists

Below is my deck from the Apple Specialist Conference in Miami, Florida. I presented “Two Quick Questions”, a seminar on using the Net Promoter Score to: Measure customer satisfaction, which directly links to profitability and customer retention Measure...