50 Things Your Customers Wish You Knew

No matter what type of business you run, this list by Sonia Simone is required reading. Keep these in mind whether you’re writing web copy or dealing with a customer service issue. A few of my favorites were: My life is really stressful. If you can reduce that stress,...
Best Practices for Responding to Yelp Reviews for Business Owners

Best Practices for Responding to Yelp Reviews for Business Owners

Here’s the top tips you should know from Yelp’s Join the Conversation About Your Business webinar on June 22, 2011, along with my insights from managing client customer reviews. YELP MYTHS The Majority of Reviews are Negative 83% of reviews on Yelp are positive. From...