Difficult Conversations: Nine Common Mistakes
It’s easy to behave when times are good but how you can really judge people is how they behave when things are tough. Holly Weeks give us nine common mistakes we make in difficult conversations in her book, Failure to Communicate.
- We fall into combat mentality.
- We try to oversimplify the problem.
- We don’t bring enough respect to the conversation.
- We lash out – or shut down.
- We react to thwarting ploys.
- We get “hooked.”
- We rehearse.
- We make assumptions about our counterpart’s intentions.
- We lose sight of the goal.
Read the full story on Harvard Business Review’s Difficult Conversations: Nine Common Mistakes – Harvard Business Review.
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About Me
Jazmin is the Director of Awesome for Tekserve, the independent Apple computer store in NYC. She helps women start technology companies through Women 2.0 in San Francisco and Founder Labs in New York City. Her recent public speaking engagements include preventing payment fraud, low-cost marketing best practices, web design, training, social media, customer surveying, and responding to customer complaints. Jazmin holds a Bachelors of Science in Management Information Systems. Her passions include travel, tea, Audible books, and Zumba. 
