Difficult Conversations: Nine Common Mistakes

Posted in Life

It’s easy to behave when times are good but how you can really judge people is how they behave when things are tough. Holly Weeks give us nine common mistakes we make in difficult conversations in her book, Failure to Communicate.

  1. We fall into combat mentality.
  2. We try to oversimplify the problem.
  3. We don’t bring enough respect to the conversation.
  4. We lash out – or shut down.
  5. We react to thwarting ploys.
  6. We get “hooked.”
  7. We rehearse.
  8. We make assumptions about our counterpart’s intentions.
  9. We lose sight of the goal.

Read the full story on Harvard Business Review’s Difficult Conversations: Nine Common Mistakes – Harvard Business Review.