Where To Start Optimization Testing On Your Website

If you're just getting started with web optimization testing or have limited testing resources (hey that's like everybody), which pages you test is the most critical decision you have to make. At today's WhichTestWon's Conference I learned from Justin Rondeau that our optimization instincts are probably wrong on where to start testing.

Page Requirements for Optimization Testing

Before you can test a page, it must meet these two requirements:

• Does the page get enough traffic to reach statistical significance in a reasonable time frame (1-5 weeks)?

• Does the Page Directly Impact Conversation? If Yes, what is the current conversion rate? If No, what is the long term value of the conversion that this page lifts?

Start Lower in Your Funnel

For an eCommerce site, start as late in your conversion funnel as possible. Here's a typical eCommerce funnel:

• Entry Pages: These are politically charged since many people may be involved in creating these campaigns, skip optimizing these first.

• Category Pages

• Search Results

• Product Pages

• Cart & Checkout: START HERE. Few people will challenge you to improve the cart because carts are just carts. You can create a lot of lift here.

• Receipt/Thank You: Rarely tested! Try an up-sell or cross-sell here instead of during checkout.

Next, Where Is Your Landing Money?

Don't start with high bounce rate pages. We know–they're sinking ships that you'd like to save. Not worth your time. Try landing pages for your highest conversion traffic. Or landing pages for your most expensive (PPC) traffic.

Next, Test Your Conversion Path

Now that you've improved the beginning and end of the funnel, now you can test the middle. This means testing your category pages, search result pages, product pages, and so on. Find everything that is stopping people from buying in your funnel and test how to fix it.

Next, PPC Traffic

If you're paying for customers to click on your links, you need to nail the landing page. At a minimum, your page needs to feature what your ad claimed. You'll be surprised at how many people screw this up.

Next, Referral Traffic

Know who is sending you traffic and where they are sending them. Make sure you're meeting the standards that people expect.

Am I Done Yet?

Of course not! Follow WhichTestWon for more testing ideas or get you butt to Austin for the Live Event. 

Providing Effective Long-Term Customer Support for WordPress Users

Supporting your community of users isn't the sexiest topic this week at WordPress Camp NYC, but providing great support can make or break your business. Mason James supports WordPress plugin users at WPMU Dev and runs WP Valet supporting individual WordPress sites. He manages supporting tens of thousands of users with a seven person support team.Support is the MOST Important Issue for Web Services!The code you've created is a commodity. It's the quality of your support that will keep your clients coming back (and paying you).Why Provide Support?

• If you don't care about your users and your community, call someone who does to support your clients.
• Long-term customers and community equals long-term revenue.
• Publicly available forums and FAQs are extremely valuable content to convince search engines and new users to visit you (and then sign up).

Creating a Community

• Welcome new members when they arrive. Send a welcome email. Send a friend request.
• Show them ways they can get more involved. Send a group request right away.
• Answer any questions in a timely fashion.
• Ask for frequent, regular feedback from your community. (Polls, customers surveys, contact form, social media.)
• Respond immediately and honestly when there is a problem. Be transparent and give a human apology.

Creating Better Support Materials

• Use a variety of media types, some folks like videos while others like step-by-steps.
• Nobody likes reading big blocks of text, break it up with screen shots.

The Best Tools for Great Community Support

• Support Forum Tools: bbPress and BuddyPress are the best free WordPress support forums. ZenDesk and GetSatisfaction are great paid options with ticketing systems.
• Buy common support topic content. For WordPress you can white label video tutorials from a company like wpmudev. They update all the videos with every WordPress upgrade so your content is always up to date. You can also link to Wordpress.com help content for easier to understand content than WordPress.org.
• Use a WordPress update management tool like Manage WP to update plugins/themes across multiple installs from one great dashboard. WP Remote is another free option that's newer.
• Create reward mechanisms for users helping each other. BuddyPress allows users to reward points to each other for writing helpful content. This will save you tons in support costs.
• Make sure users can rate your support documents and support responses so you know where you need to improve your content.

Increasing Page Views & User Retention on Your Wordpress Blog in 3 Minutes

Do your readers leave your site right after they finish the first post they came in on? Neil Mody from nRelate gave a great overview of all the elements you need to use to drive more readers to your site and get them to stick around for longer at WordPress Camp NYC today. If you know the basics already, skip to the end for all the plugins your should install in 3 minutes to increase page views.You've Got Nothing Without Great ContentFocus on your message first. Create an original consistent presence on the Internet with quality content first. Then you can build a long-term audience. Everything else optimizes on high quality content. Without good content you won't get far. Your Site Must Load in 3 Seconds or LessYou must use a caching plug-in to speed up the load time of your pages.

• W3 Total Cache (free)
• WP Super Cache (free)

Then you need to use speed loading testing tools to check it.

• YSlow (based on Yahoo Tools)
• Google Page Speed Tools

Hosting Options (from least to most expensive / least to most scalable)

• Blue Host
• Liquid Web
• Media Temple
• WP Engine (specialized hosting that starts at $29/month)
• Rackspace (high-end if you have dedicated staff)

Everything you add to your site will make the site slower. Your site should load in 3 seconds or less. For every extra second your site takes to load you lose a portion of visitors according to Google's analytics.Bring Style to Your Substance With a Quality ThemeHow your site looks can be just as important as your content. Having a stylish theme with clear navigation affects how many users stick around to read more. Just as how a book's cover design affects how many people buy the book in the book store, your theme will affect how many users will read your site.Social Sharing in NOT OptionalYou need to:

• Link to your site on Twitter
• Have an active Facebook page
• Start using Pinterest

You MUST reach out to people in your community and engage! Start commenting on other people's posts. Sending out your content is just half the job, engaging others is your other.Be Where Your Audience Is

• Depending on where your audience is, you need to rank well there. In the US, search traffic is dominated by Google so you must rank well in Google.
• Study your referral traffic and see what terms readers are coming in from. Build content around your most profitable terms.
• Setup Google news alerts for related terms to your content. Build content around trending topics.
• Link parties are collectives of bloggers who are linking to each other to building incoming links. You have to be careful though because your links could end up on less desirable sites.

FINALLY! Engage Your Audience Beyond the One Post They Came in OnnRelate makes plugins for most of these functions but there are tons of great options out there. Tell us which plugins you like in the comments.

• Auto-linking plugins automatically ads a link back to your other content whenever you add certain words to your post.
• Photo galleries and slideshows increase page views (but can be really annoying).
• Related Post plugin should be in your sidebar or at the bottom of your post.
• Most popular post plugin should always be in your sidebar.
• Flyout plugins suggests a related article to your reader when they reach the bottom of the post
• Social sharing and commenting plugins allow your users to easily share your content to their network. One developer said you have to un-gate (not require login) to encourage commenting.